How can I place an order?
All you need to place an order via Locuzzle, is to:
- Browse and choose the desired product(s).
- Click on “Add to Cart”.
- Proceed to checkout and fulfill your delivery information.
- Select your payment and delivery method to proceed.
- Confirm your order and wait for delivery.
Can I cancel my order after placing it?
All you need to cancel your order is to:
- Go to “My Account”
- Select the order that you want to cancel from “My Orders”.
- Click on “Cancel my order” button if it is still available.
You will need to explain the reason for the cancellation, and you will receive an e-mail that the order has been successfully canceled, and the status will change to “Cancelled” on your account.
Note that if the cancel option is not available, then it is too late to cancel the order. You can return any unwanted item(s) for a refund once you receive your order.
What happens if my product(s) reached me out damaged?
Please contact our customer support team with specifics about any damage you discover if your package comes damaged. Our customer support representatives will help you solve the problem.
When your order arrives, don’t forget to check it right away and report any damage.
What happens if I received an incorrect order?
Please contact our customer support team with specifics about the order that you received and the original order that you placed, so as to investigate the issue and help you to solve the problem.
No charges will be applied, as it is our issue to have you been received a wrong order. But, when your order arrives, don’t forget to check it right away and report any problem.
Note that to carefully keep the product(s) in its original condition and tags to accept the return.
What happens if there is a missing item(s)?
Please contact our Customer Support Team with specifics about the products that you have ordered via our website and the ones that you have received. any damage you discover if your package comes damaged. Our customer support representatives will help you solve the problem.
No charges will be applied, as it is our issue to have you receive a missing order. But, when your order arrives, don’t forget to check it right away and report any issue.
Can I change my order details once I've placed it?
We cannot make any changes to your purchase once it has been placed since we ship orders very quickly. This involves modifying the payment method, delivery address, or delivery option.
What happens if the product code on my delivery receipt is different from the website?
You may use the product code included in the delivery receipt to make inquiries for returns, so there is nothing to concern.
Your item(s) specifics size, and color combination determine its unique code, which could differ from the general code listed under “Product Code” on the item page, and the product code provided by the delivery partner which is used for requesting any issue.